About Babyshop

Babyshop was founded in 2006 by Linn and Marcus Tagesson with a vision of building the best online store in the Nordics for children's clothing. Today we have more than 80 000 customers living in over 50 countries. Our goal is to inspire our customers by offering an exclusive shopping experience and excellent customer service with the best mixture of well-known and high-quality brands. Our product assortment is comprised of baby and children's clothes, shoes, toys, strollers, car seats, maternity clothes, accessories and much more for ages 0-10.

We have been awarded several times but we are most proud of our The Year's E-commerce Award at the Nordic E-commerce Summit 2011 and The Best Online Fashion Boutique for Children's Clothing at the Habit Fashion Awards in 2012.

You can find Babyshop online, on your mobile or in our flagship store in Sturegallerian Stockholm, newly opened in August 2013.

For who we are and our individual contact information, please visit the Contact Us page.

Business Code: 556699-1542

Babyshop CVR-nr: 33503490

Contact us

Questions for us at Babyshop.com? Please contact us, we are here to help!

Customer Service
Tel: + 46 (10) 7502423
Monday-Friday 8 AM to 5 PM
(European Time)

 

 

Returns & Warehouse
Babyshop Sthlm Holding AB
Box 87
551 12 Jönköping
Sweden

Headquarter
Babyshop.com
Valhallavägen 117 F
115 31 Stockholm
Sweden

Babyshop.com runs as a limited company and our business code is: 556699-1542

 

Delivery Terms
Note! The terms on this page regulate deliveries outside Finland, Sweden, Denmark, Norway and Russia.
  • For deliveries within Sweden, click here (in Swedish)
  • For deliveries to Finland, click here (in Finnish)
  • For deliveries to Denmark, click here (in Danish)
  • For deliveries to Norway, click here (in Norwegian)
  • For deliveries to Russia, click here (in Russian)

We accept orders from all over the world when paying with Visa, Mastercard, Eurocard or via Paypal.

Is your country not available on the member page?
No problem, please contact us at [email protected] and we will help you.
 

Order confirmation
After you have placed and paid for your order we will send you a confirmation to your e-mail address. The moment your order is packed and ready to go, you will receive another e-mail with your shipping confirmation and tracking number.
You can even log into your customer profile for information about your order.
 

Shipping cost
An additional fee for shipping will be added to your order. The amount is dependent on where you live:

Within the Nordic countries:
4-5 EUR with Postal
For delivery costs to Sweden, Denmark, Finland, Norway, see links above
Rest of the European Union:
6 EUR (free delivery for orders over 399 EUR) with Postal
Russia and Kazakhstan:
9 EUR (free delivery for orders over 99 EUR)
Belarus and Ukraine:
9 EUR (free delivery for orders over 69 EUR) with Postal.
Outside the European Union:
16 EUR (free delivery for orders over 399 EUR) with Postal.
Australia:
9,95 EUR (free delivery for orders over 399 EUR) with Postal.
 

Customers outside EU
When ordering to a country outside the European Union you may have to pay an extra tax / customs fee depending on the value / weight of your order. These duties are established by the country the goods are delivered into, and we at Babyshop do not have any influence over it. Please note that when ordering goods to be received outside the European Union, VAT is not applicable and thus the order's sales price will not be subject to VAT.

For more information, please contact your local customs office as they will be able to assist you further.

Approximate delivery time
Outside EU with postal (excl Norway)
10-21 business days.

Within EU with postal (excl Finland)
5-10 business days

Nordic Countries with postal
1-3 business days

 

Distribution partners
We have chosen to have two different partners - PostNord and UPS.

 

PostNord
We work together with PostNord, which is the Swedish Postal service, for the delivery of our orders. When the parcel arrives in your country it will be handed over to your local post. 

UPS
For certain countries we even offer the option to get your parcel delivered by UPS express saver. The delivery time is around 2-5 business days worldwide.

Products in stock
All the products shown on our webpage are available with no delay unless otherwise mentioned.

Returns / Exchanges
As we understand that buying online can be tricky as you do not have the product in your hands when you order, we have a 30 days open purchase policy. You can return any item (even items on sale) within 30 days from receiving the order at your own expense. The products must be in a non-used condition. For more information, please check our return form for accepted returns or our FAQ section.

The moment your return is processed at our warehouse we will issue a refund to the same account as used at the moment of purchase. We cannot refund to another account than the account where the payment was made from.

If you wish to exchange the item to a different size that is not a problem either! (we can only change the actual size on the product, not to another item / colour).You can fill out which size you wish to receive instead on the returns form and our warehouse will do the rest the moment the return is processed.
You will not be charged any shipping costs on the exchange order.

Please use our Return Form when sending a product back to us - click here to read and print it!
PLEASE BEAR IN MIND THAT RETURNED PARCELS WITHOUT ANY INFORMATION MAY NOT BE REFUNDED.

Wrong or damaged item
Regarding possible reclamations, Babyshop.com follows the Swedish law “Konsumentköpslagen”, (visit www.konsumentverket.se to learn more). Always contact us at +46 (10) 02 423 75 or [email protected] prior to sending the item back. The item must be returned within a total of 30 days and with an explanation of the damage or defect. Don’t forget to save your receipt and to include it when shipping the order back to us so we can pay you back for the shipping cost. Please use our Return Form when sending a product back to us - click here to read and print it!
 

Return address
Babyshop Sthlm Logistics AB
Norra Stigamovägen 4
555 92 Jönköping
Sweden
 

In case of dispute
In case of dispute we will comply with the recommendations of the Swedish Consumer Complaints Board's (“Allmänna reklamationsnämnden”).

 
FAQ
All facts, information and prices are given with reservation for typing errors, price increases, warehouse issues, possibly incorrectly stated product descriptions / specifications and end of stock.
 

How do I exchange or return a product?
If you would like to return something to us and receive a refund, we need to have the product returned within 30 days after your order date. The postage to us is paid by you, while we pay the shipping cost for the new item back to you. Please keep in mind that we would like to have the product back in the same condition as it was upon receiving it with tags and original packaging.

For purposes of hygiene we can not accept the following items:
Bottles and dummies
Underwear
Swimwear
Earrings
Headbands and hairclips

We cannot accept returns if:
An item is returned without tags.
An item is returned dirty, worn or shows sign of being used.
When returning shoes, bear in mind that the shoe box is part of the item itself. Do not tape or write directly on the box and make sure it is safely packed.

Please click here to find more information and our Return Form

What do I do if I have received the wrong product?
If you have received the wrong product, please contact our Customer Service at [email protected]. We will contact you within 24 hours on a working day.

What do I do if I would like to reclaim a product?
Regarding possible reclamations Babyshop.com follows Swedish law "Konsumentköpslagen", (visit www.konsumentverket.se to learn more). Before you send the item back to us, please take a picture of the damage and e-mail it together with an explanation of the problem to our customer services at [email protected]. We will contact you within 24 hours on a working day. Babyshop will pay for the shipping cost for the return. In case of dispute we will comply with the Swedish Consumer Complaints Board's ("Allmänna reklamationsnämnden") recommendations.

3 for 2 campaigns

For promotional offers on "take 3 pay for 2" we offer the cheapest item for free.

Return package deals

If you have purchased several items in a so-called package deal or "take 3 pay for 2" then all items must be returned if you decide you need to make a return. You cannot return just one or two of the items as this "take 3 pay for 2" is a package deal.
However, change of size or color is acceptable if you first contact our Customer Service.

In case of complaint, please contact our Customer Service.

Has my order gone through?
If you are unsure if your order has gone through, there are several ways to check this: When you have placed your order you will see the text “Thank you for your order” on the screen. An order confirmation will be sent to your e-mail address. You can see your order under “My Pages” on our website.

When will my order be sent?

All orders that are registered before 16:00 (Central European Time) on a business day, will be sent the same day. The delivery time varies depending on your country (Please bear in mind that delivery to islands and remote areas may take longer).

Where is my order?
After you've received the confirmation that your order has been sent, it will take 1-30 days for the package to reach you depending on the destination. Delivery time may also vary depending on the size, value and weight of the package. For a better estimate, please consult your local Post Office web site. If you have not received your package within a reasonable time period, please don't hesitate to contact us at [email protected]. We will answer you within 24 hours on working days.

 If you have received a tracking number in your final order confirmation via e-mail, you can of course track your order on your local post office's website.

Why can I not log in with my e-mail and password?
First, make sure you are using the correct e-mail address. If you still can not log in, the easiest thing to do is to request a new password through the "Forgot Password?"link. There you can fill in your e-mail address and receive an e-mail with a link. Just click the link to create a new password. If you still cannot log in, please contact our customer service at [email protected] and we will help you.

How much do I have to pay in tax and/or fee when ordering to a non EU country?

Whether you have to pay extra tax and/or fee is dependent on the order’s value and weight. For more information about this please, contact your local Customs Office.

My refund does not add up to the amount I have originally paid for the same item(s), why is this?
At Babyshop we charge all of our customers outside of the Nordics in Euro, we cannot charge you in your own local currency. In case you return an item, or for any other reason, a refund is issued, we will refund you in Euro. Your bank will convert back to your own local currency, as they have converted your local currency to Euro at the moment of purchase. As currency rates vary, your refund may be higher or lower than the amount you originally paid. This is something that is out of our controll and we do not compensate our customers for this.

Could you mark my custom declaration with “Gift”?
No, unfortunately we cannot do that since all items we ship must be declared if they exceed a certain threshold. For more information, contact your local Customs Office.

Can I change my delivery address after I have placed my order?
If we have not already sent your order, which occurs every weekday before 16:00 (Central European Time), we always do our best to change the address. Please send an e-mail to our customer service [email protected] and write "Wrong delivery address" in the subject line. Then write your order number and the correct address in the email. We will confirm your change when it is made.
Please bear in mind that we can never guarantee that we can change the address as we pick and pack orders around the clock.

Can I cancel my order after my order has gone through?
Please email us as soon as possible. As we work around the clock we can not guarantee that we can cancel an order in time. We will, however, always do our best to assist our customers with the cancellation of any order.

My order will not go through. Can you help me?
If you are having trouble ordering on the website it may, for example, be because you are trying to pay with a credit card or payment method that we currently do not provide, such as VISA Electron or American Express. If the above options do not apply to you, please, if possible, take a screenshot of what it looks like when the problem occurs and contact our customer service [email protected].

Why can I not order the amount of a product that I would like?
You can only order products that are in stock. This is because we want to keep our deliveries fast. If you are trying to order a larger number of goods than is in stock, it will not be possible to place the order and the system will then automatically return to the number that is in stock.

A product is out of stock – Will it be back in stock again?
Should a product be out of stock in a certain size, or entirely, and you are interested in when we will have it back in stock again, please contact our customer service at [email protected] and tell us what product and size you are interested in and we will answer your question within 24 hours on working days.

What happens if my order is delayed?
If any delays occur, you have the right to cancel the purchase if you do not agree with the new delivery time. If you wish to cancel your purchase due to delayed delivery and have pre-paid for your items, we will refund the money into your account within a few days.

What if the country or state that I would like to order to is missing in the menu on my website?
If your country or state is missing as a choice on our website please contact our customer service at [email protected] and tell us what country/state that you would like us to deliver to and we will try to solve the problem on the next coming business day at the latest.

What are the conditions when there is a campaign?
When we have campaigns there can be some conditions and termes that you can read more about here.

The item I brought is now on sale, can you refund me?
It is very difficult for us to know if and when something will go into sale. As a result we are unable to refund the difference if an item goes down in price after you have made a purchase.

I am under 18 years old, am I allowed to place an order?
If you are under 18 years old, you always need approval from your guardian to be allowed to make a purchase at Babyshop.

Payment methods

Credit card
At Babyshop.com you can pay with VISA, MasterCard, Eurocard or PayPal. There are no additional charges when paying with these payments methods.

 

DIBS protects your information
DIBS is a company that handles online verification of credit cards in a safe, quick and easy way. When you enter your card details the credit card number is encrypted directly. The communication to the DIBS server goes through an encrypted direct connection (https). Once your information is sent to the bank, the bank's own security system is used.

In other words, the two following connections are protected:

1. Communication between the end consumer and DIBS
2. Communication between DIBS and the bank

For communication between end user and DIBS, an SSL encryption is used. DIBS uses the strongest encryption available on the market. It means that you can be sure that you are connected to the DIBS server and that no other than DIBS can see your information.

In communication with the banks, DIBS uses the same security as them, which guarantees the highest safety. DIBS also fullfills the requirements of the market's leading security standard PCI DSS.

 

PayPal
Easy and secure paymenths through or partner PayPal. No additional fee.

 

Customers outside EU
Our customers from countries that are not members of the EU may have to pay an extra tax and/or fee depending on the order’s value and weight.

 

Shipping cost
Additional fee for shipping will be added to your order. The amount depends on where you live:

Within the Nordic countries: 4-5 Euro
Rest of the European Union: 6 Euro
Russia: 9 Euro
Outside the European Union: 16 Euro (Australia: 29 Euro)

 

Integrity Policy

1. GENERAL

Babyshop protects your personal privacy and takes measures to ensure that your personal data is protected when using our services. Below is our policy regarding integrity ("Integrity Policy") that determines how Babyshop Sthlm Holding AB, CIN 559004-3658, BOX 29098, 100 52 Stockholm, Sweden, [email protected] ("Babyshop/we") is using, processing and protects your personal data. The Integrity Policy is applicable when Babyshop is providing services and products related to purchase, service matters and other contact with Babyshop.

Parts of the Integrity Policy also applies to the processing of personal data for persons who consents to customized marketing services ("Subscriber").

2. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?

Babyshop is the data controller and has the following contact information:

Via mail: Babyshop Sthlm Holding AB, BOX 29098, 100 52 Stockholm, Sweden

Phone: +46 (10) 7502423

Email: [email protected]

Babyshop intends to process all personal data in a legal, open and fair manner in accordance with applicable law (including the European Union General Data Protection Regulation 2016/679 of 27 April 2016).

3.     WHEN DO WE PROCESS YOUR PERSONAL DATA?

As a customer at Babyshop, we process your personal data when you make a purchase on Babyshop’s website, use Babyshop’s support, visit Babyshop’s website or otherwise contact Babyshop. The purposes of Babyshop’s processing of personal data are specified in section 5.

As a Subscriber at Babyshop we process personal data about you. All personal data is specified in section 4.

Babyshop also collects and updates address information through third party services, such as Klarna and Qliro, for address updates.

 

 

 

4. WHAT PERSONAL DATA DO WE COLLECT AND PROCESS?

Purpose

Legal basis

Types of personal data

Type of processing

Automated decision-making

Storage period

Obligations in connection to order/purchase

Performance of contract

Processing of personal data is required for Babyshop’s fulfilment of obligations in connection with order/purchase. The absence of personal data means that Babyshop cannot fulfil its obligations and may be forced to refuse the purchase.

Name

Social security number or national ID

Address

Email

Phone number

Payment history

Payment details

Credit data

Information regarding purchase

Delivery (including contact in connection to the delivery)

Identification

Handling of payments (including any obtaining of credit data and analysis of payment solutions)

Handling of complaints and warranty matters.

No

Performance of purchase agreement (including delivery and payment) and 36 months thereafter for the purpose of handling any complaints and warranty matters

Fulfil Babyshop's legal obligations

Statutory requirement

Processing of personal data is required by law. The absence of personal data means that Babyshop cannot fulfil its obligations and may be forced to refuse the purchase.

Name

Social security number or national ID

Address

Email

Phone number

Payment history

Payment details

Credit data

Information regarding any defects/complaints

Handling necessary to fulfil Babyshop's legal obligations by law, judgment or public authority decision (such as the Accounting Act and Product Liability Rules and Product Safety)

No

In accordance with the statutory requirement

Segmented marketing of Babyshop’s goods via email, phone or SMS / MMS

Legitimate interest

The processing is necessary to satisfy Babyshop's legitimate interest in certain marketing.

Name

Age

Sex

Address

Email

Phone number

Payment history

Payment details

Purchase history

Purchase and user generated data

Sending newsletters with information and offers

Simplify the use of Babyshop services (e.g. by saving favourites and thus facilitating future purchases or reminding you of items forgotten in the digital shopping cart)

Personal communication based on your behaviour through Babyshop media

No

Performance of purchase agreement (including delivery and payment) and 36 months thereafter for the purpose of giving more offers from Babyshop.

Customised offers as well as targeted communication via mail, email, phone or SMS / MMS

Consent

Processing takes place after obtaining consent for certain customised marketing.

Name

Age

Sex

Address

Email

Phone number

Payment history

Payment details

Purchase history

Purchase and user generated data

Specified customer choices regarding communication channels.

Personalised marketing (e.g. relevant product recommendations, presentation of specific benefits and offers, and other similar actions)

Analysis of your personal data is done at the individual level. The analysis is the basis for Babyshop's communication with you and the offers, benefits and information sent to you

Yes

Until the consent is revoked

Manage customer service issues

Legitimate interest

The processing is necessary to meet your and Babyshop's legitimate interest in customer service.

Name

Address

Email

Phone number

Payment history

Payment details

Purchase history

Correspondence

Any defects / complaints

Communication and response of any questions to our customer service

Identification and investigation of possible complaints and support cases

No

Until the matter is closed

Implementation and handling of competitions and / or events

Consent

Processing takes place after obtaining consent for processing personal data for handling competitions and / or events.

Name

Social security number or national ID

Address

Email

Phone

Information regarding competition entries

Information regarding event evaluations

Contact before and after competitions or events where you participated (e.g. notifications, questions or evaluations)

Identification

Selection of winners

Provision of possible winnings

No

Meanwhile the competition / event and stages in connection thereto are in progress

Evaluation, development and improvement of Babyshop’s services, products and systems

Legitimate interest

The processing is necessary to satisfy your and Babyshop's legitimate interest in the evaluation, development and improvement of Babyshop’s services, products and systems.

Age

Sex

City

Correspondence / feedback about Babyshop’s products

Purchase and user generated data

Technical data (e.g. language setting, IP address, browser settings, operating system, screen resolution and platform)

Information about your integration with Babyshop

Adaptation of services

Development of information for improving commodity and logistics flows (e.g. forecasting of purchases, inventories and deliveries)

Development of information regarding development and improvement of Babyshop's product range

Development of information for the development and improvement of Babyshop’s resource efficiency

Development of information for planning of establishments

Offer the opportunity to influence product range

Development of information for the improvement and development of IT systems

Personal data analyses are made through segmentation of customers and made on an aggregated level using unidentified or pseudonymised data

No

36 months from collection

Prevent, avoid and investigate crimes against Babyshop as well as prevent abuse of Babyshop services

Statutory requirements and legitimate interest

1) The processing of personal data subject to statutory requirements.

2) The processing is necessary to satisfy your and Babyshop's legitimate interest in preventing, avoiding and investigating crimes as well as preventing abuse of Babyshop services.

Social security number or national ID

Video recordings from camera surveillance

Purchase and user generated data

Technical data (e.g. language setting, IP address, browser settings, operating system, screen resolution and platform)

Information about your integration with Babyshop

Prevent and investigate possible fraud / legal offense

Prevent harassment, junk mail, phishing, or other actions prohibited by law or Babyshop’s terms

Protection and improvement of IT environment

No

36 months from collection

Administration of customer profile

Legitimate interest

The processing is necessary to satisfy your and Babyshop's legitimate interest in managing your customer profile and facilitating you to use your rights to modify, delete, limit your stored personal data and data portability.

Name

Social security number or national ID

Address

Email

Phone

Payment history

Payment details

Purchase history

Purchase information

Username and password

Settings regarding your profile and your personal choices

Enable login

Ensure identity

Allow you to change, delete and restrict the storage of personal data

Ensure correct and updated personal data

Offer access to purchase and payment history

Managing your customer choices

No

36 months from collection

When Babyshop processes personal data based on a balance of interest, we have assessed that our interest in processing personal data outweighs the privacy violation that the processing may imply, partly because the processing is limited and that the data subject can contact Babyshop and at any time have its data deleted. Babyshop never processes sensitive personal data based on a balance of interest and does not perform automated decision making without your consent.

When Babyshop processes personal information with the consent of you, your consent must be voluntary, specific, informed and imply unambiguous consent to be considered as legal basis. If you have given your consent to Babyshop, you are entitled to withdraw it at any time.

5. PROFILING

For Subscribers, Babyshop may process personal data through profiling. Such profiling is done with your consent. You can revoke your consent at any time.

Profiling means that we analyse information about how you use our website, what products, services and offers you have shown interest in, information about your purchases, which of our newsletters you have interacted with, if you have signed up for any of our events and information about your account. We do this to provide you with offers we think is suitable for you and to invite you to events we think you are interested in.

You are entitled to object to such profiling at any time. Any objection may be emailed to [email protected] Upon receiving your notification, Babyshop will stop processing your personal data for this purpose.

6. ACCESS TO STORED PERSONAL DATA

Babyshop may disclose personal data to other companies that are part of the same group as Babyshop, as well as to partners to fulfil our commitments and the purposes mentioned above. Our partners are: Panagora, Daniel Jernström, QlickView, Element Logic, PerfectIT, Unifaun, Posti, PostNord, Budbee, UPS, Shipwallet, Hörby Bruk, Captech, Leggodt, Pragma, NSH Nordic, Zendesk, Xcally, Relation Desk, Netigate, PayPal, Qliro, Nets/DIBS, Trustly, Klarna, Customer Value, Rule, Preglife, Google, Forward3D, Lifeler, Nosto, TradeDoubler, Criteo, Facebook, Hojtar, Sitegainer, Disqus, Yandex, vk.com, Sogou, Baidu, Microsoft, Naver, Affiliate Window, CrazyEgg, Datafeedwatch, Wordpress, Relex, Redeal och Veinteractive.

Data forwarded to third parties is only used to provide the abovementioned services to you, such as freight forwarders in the field of delivery of goods, media agencies for distribution of marketing and credit reporting or debt collection agencies for credit reporting, identity checks and debt collection.

We never transfer your personal data for marketing purposes conducted by third parties outside the Babyshop Group and our partners. We will neither sell your personal data to third parties without your permission. Babyshop may disclose your personal data if it is necessary to comply with applicable laws or government requirements, to safeguard Babyshop's legal interests or to detect, prevent or notice fraud and other security or technical issues.

Babyshop always strives to store personal data within the EU/EEA. The data may be transferred and processed in a non-EU/EEA country (third country). Transfers made are made to the United States, for Google Analytics (analysis) and Zendesk (customer service). Any transfer is made in accordance with applicable legislation and persons subject to the transfer will be notified.

7. HOW DO WE PROTECT YOUR PERSONAL DATA?

We have taken technical and organizational measures to protect your data from loss, manipulation and unauthorized access. We are continuously adjusting our security measures in accordance with the progress and developments in the technical field. To make card purchases as secure as possible, all data is sent in an encrypted form. This means that the information is transmitted via a secure connection and that your personal data cannot be read by third parties. For card purchases, we collaborate with an authorized payment agent that helps us to instantly check with the bank that the card is valid for purchase. Our payment agent processes your card details in accordance with the international security standard PCI DSS developed by VISA, MasterCard, Diners, American Express and JCB card companies. This means that the security is very high when processing your card details. When you pay by card, we reserve the right to carry out an identity check.

 

Babyshop may allow third parties to use your personal data for marketing purposes upon request by us to promote our products and services, but we will never allow a third party to use your personal information to conduct their own marketing towards you.

8. WHAT ARE YOUR RIGHTS?

Babyshop will, at your request or on its own initiative, rectify, delete, disassociate or supplement your personal data if the data is found to be incorrect, incomplete or misleading.

As a data subject, you have the right to request:

1.     Access to your personal data. You have the right to have a filing extract or a copy of all personal data Babyshop is processing about you. This right can be used at any time through a written and signed request.

2.     Rectification of your personal data. You have the right to request that Babyshop will correct incorrect or incomplete processed personal data without unnecessary delay.

3.     Deletion of your personal data. You are entitled to request that your personal data is deleted if the storage of data no longer is necessary for the purpose for which it was collected. If there is a statutory requirement to store your personal data or if there are other legitimate reasons why Babyshop must store your data, such as unpaid debts, your personal data cannot be erased. We will end all processing of personal data for other purposes than complying with the legislation.

4.     Restriction of processing. You are entitled to request that your personal data be processed for certain restricted purposes. For example, you may request a restriction when you believe your information is incorrect and you have requested a correction according to the above. While the accuracy of the data is being investigated, its processing will be restricted.

If your personal data is stored at Babyshop, you have the right to data portability. That means the right to, under certain conditions, extract and transfer some of your personal data in a structured, widely used and machine-readable format to another personal data controller.

If Babyshop is processing personal data based on a balance of interest, you have the right to object to such processing. In the case of opposition, Babyshop will continue the processing only if there are more compelling interests to do so.

You may at any time object to your personal data being processed for direct marketing. Babyshop does not process your personal data for direct marketing purposes if you oppose to such processing. Once we have received your objection, we will cease to process your personal data for such marketing purposes. Any objection is sent to [email protected] If you have consented to Babyshop storing and using your personal data for marketing purposes, you may revoke such consent at any time. Such recall may be limited to only part of the processing, such as direct marketing. Any recall is sent to [email protected]

As a data subject, you own the right to file any complaints regarding the processing of your personal data to the Swedish Data Protection Authority.

9. USE OF COOKIES AND OTHER TRACKING TECHNIQUES

Our website uses cookies and other tracking techniques to enhance your online experience. You will find more information about this in our cookie policy. Babyshop uses, among other things, Google's advertising services. You can read more about Google's collection, sharing, and use of data here.

10.   POSSIBLE CHANGES OF BABYSHOP’S INTEGRITY POLICY

Babyshop reserves the right to make changes to this Integrity Policy at any time. If the Integrity Policy materially changes, then Babyshop will, with reasonable notice, communicate this on its website and/or through email to you.

11.   CONTACT INFORMATION TO THE DATA CONTROLLER

We are protecting our customers' personal data! Do not hesitate to contact us if you have any questions about how we process your personal data, this privacy policy or if you wish to request a filing extract.

Our contact information:

Babyshop Sthlm Holding AB

BOX 29098

100 52 Stockholm

Sweden

Phone: +46 (10) 7502423

Email: mydata@babyshop.com

Business register: Bolagsverket

CIN: 556699-1542

 

Career

Are you interested in joining our team?

Each day with us should be fun – Don´t Monday it!

We are constantly looking for talented people to work in our Stockholm headquarter, our state-of-the-art automated warehouse in Jönköping, our London office and in any of our retail stores in Sweden or Norway. Click here to check out our career page.

Cookies

What are cookies?

Babyshop uses cookies. Cookies are small text files that can be used to track what our visitors do on the site.

There are two main types of cookies:

1st    Persistent cookies stay on your device or computer for a specified time. We use persistent cookies when we need to know more about you for longer than a browsing session. For example, we may use this to remember your preference for the next time you visit.

2nd  Session cookies are only stored temporarily in the device or computer’s memory while the visitor is on our site. Session cookies are deleted once you close your browser.

Why do we use cookies?

Babyshop uses cookies to improve the site for visitors, by adapting the site to the visitor's choices and interests. This will help keep track of which items you have put in your shopping cart, to handle your purchases, to ensure that you’ve logged in to the site and thus will not have to login each time you visit, to adapt our services so that you get advertising that is relevant to you and to fulfill our obligations in the purchase.

Persistent cookies are used, among other things, to store your personal preferences at Babyshop. This means you will not have to repeat some processes each time you visit the site and we will be able to adapt and make the information and marketing as relevant as possible for you. Session cookies are used in order to be able to record statistics on the use of the site.

By using the Babyshop website you agree to the processing of cookies as outlined here. If you do not accept the use of cookies, you can disable cookies in your browser's security settings. You can also set your browser to question you each time Babyshop tries to place a cookie on your computer and delete previously stored cookies. See your browser’s help page for more information. Furthermore, you can, at any time, delete cookies manually from your hard drive.

Note that if you disable cookies, you will not be able to make purchases on the site. The functionality will also be limited and you may not be able to access certain parts of our service.

If you only allow session cookies, our website will still work. You may in that case still see all products and read all the information. If you choose not to allow session cookies from our site, you will not be able to add any item to your cart or make an order.

Third-party cookies

Babyshop works with several other third-party suppliers on babyshop.com which set their own cookies. Information that is collected from these cookies will be shared with Babyshop but can also used for other purposes. Each third-party supplier controls and is responsible for the delivery of these mentioned services.

Third-party cookies are managed via a common tool - Google Tag Manager.

Below is a list of sites that use cookies to control the advertising and collect statistics as the basis for reimbursement of advertising.

Babyshop manages these partnerships, governed by agreements with each party.

Third-party cookies

Purpose

Duration

Google Analytics

Marketing

 

OpenX

Marketing

 

DoubleClick

Marketing

 

Yahoo Ad Exchange

Marketing

 

Rubicon

Marketing

 

Criteo

Marketing

 

Bing Ads

Marketing

 

Outbrain

Marketing

 

Advertising.com

Marketing

 

Index Exchange

Marketing

 

AppNexus

Marketing

 

Live Ramp

Marketing

 

Google AdWords Conversion

Marketing

 

Pulse Point

Marketing

 

DoubleClick Floodlight

Marketing

 

Pubmatic

Marketing

 

SMART AdServer

Marketing

 

Trade Desk

Marketing

 

Adform

Marketing

 

Improve Digital

Marketing

 

Taboola

Marketing

 

Drawbridge

Marketing

 

Share Through

Marketing

 

Ve Interactive

Marketing

 

Baidu Ads

Marketing

 

Smaato

Marketing

 

YieldMo

Marketing

 

BidSwitch

Marketing

 

Facebook Custom Audience

Marketing

 

Google Dynamic Remarketing

Marketing

 

SmartClip

Marketing

 

DoubleClick Ad Exchange

Marketing

 

Google AdWords UserList

Marketing

 

Zopim

Customer Interaction

 

Google Tag Manager

Tools

 

Google Analytics

Web analytics

 

Crazy Egg

Web Analytics

 

YahooAnalytics

WebAnalysis

 

Yandex.Metrix

Web Analytics

 

ADTECH

Web Analytics

 

Optimizely

Web Analytics

 

Pingdom

Web Analytics

 

Divvit

Web Analytics

 

GA Audiences

Web Analytics

 

Facebook Connect

Social Media

 

How to disable cookies


If you do not accept the use of cookies, you can configure your browser so that cookies are not downloaded to your computer. Temporary cookies are necessary to navigate the Babyshop website. The site will not work as intended if session cookies are not accepted.

If you do not want these sites to collect anonymous data from you via third-party cookies, you can either block third-party cookies in your browser or unsubscribe from the registration of third-party cookies from each site.

Size Guides

Size measurements often vary from brand to brand, hence why it’s not always easy to choose the right size for your children’s clothes and shoes. Below, you will find a list of size-guidelines from some of our biggest brands. If the brand you’re searching for does not have its own guideline, please have a look at our general children’s clothing and shoe size-guide.

Please note that the brands’ own size guides are basic recommendations, and that the sizes can herewith vary depending on the garment’s shape and fit.

Below, you will find advice on how to take your children’s measurements:

·         A: Measure the height while standing with the heels against a wall. Then, just measure from the    floor to the top of the head.

·         B: Head circumference is measured around the head.

·         C: Chest circumference is measured around the widest part of the chest.

·         D: Waist circumference is measured around the narrowest part of the waist.

·         E: Seat circumference is measured around the widest part of the hip.

·         F: Inside leg is measured from where the inside leg begins, down to the floor.

·         G: Shoulder, and arm are measured from the neck, down to the wrist.

·         H: Shoulder width is measured from one shoulder to the other.

·         I: The sleeve length is measured from shoulder to wrist.

·         J: Side seam is measured from the waist, down to the foot.


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Shoe size

While shopping for children’s shoes, finding the right size is extremely important. Children’s feet grow very fast, and our general recommendation by this means, is to add 1.5cm to the length of the foot, while choosing the size. This will prevent the shoes from being too tight while playing and running, and will provide some space for the feet to grow.

Please note that the brands’ own size guides are basic recommendations, and that the sizes can herewith vary depending on the shoe’s shape and fit.

The size guides for children's shoes, either show the shoe’s insole measurement, or the foot’s measurement.

Feet are simply measured by placing the back of the heel against a flat surface, e.g. a wall. Mark the longest toe of the foot on a piece of paper. Afterwards, you can easily measure the length with the use of a ruler. Please measure both feet, as they often vary in size. If one foot is larger than the other, always select a size based on the measurements of the longest foot.

 

 



If you have some more questions regarding what size to choose please contact our customer service.

Size Guide 10-IS

Size Guide Armani Junior

Size Guide Billieblush

Size Guide Billybandit

Size Guide Birkenstock

Size Guide Bobo Choses

Size Guide Boss

Size Guide Chipie

Size Guide Chloé

Size Guide Crocs

Size Guide Desigual

Size Guide Didriksons

Size Guide Dondup

Size Guide Ebbe Kids

Size Guide Geggamoja

Size Guide Helly Hansen

Size Guide Hummel

Size Guide Ida T

Size Guide Imps & Elfs

Size Guide Joha

Size Guide Kavat

Size Guide Lacoste

Size Guide Levi's

Size Guide Little Marc Jacobs

Size Guide Little Pieces

Size Guide MarMar Copenhagen

Size Guide Melton

Size Guide Mikk-Line

Size Guide Mini Rodini

Size Guide Modéerska Huset

Size Guide Molo

Size Guide Moon Boot

Size Guide Moschino

Size Guide Move by Melton

Size Guide Noa Noa Miniature

Size Guide Nova Star

Size Guide Petit Bateau

Size Guide Pinko up

Size Guide Popupshop

Size Guide Ralph Lauren Childrenswear

Size Guide Reima

Size Guide Shampoodle

Size Guide Småfolk

Size Guide Solamigos

Size Guide Sorel

Size Guide Superfit

Size Guide Tenson

Size Guide The Brand

Size Guide The Tiny Universe

Size Guide Timberland

Size Guide Twist & Tango

Size Guide UGG

Size Guide Vans